ECGwaves.com for Business Privacy Statement

Updated on April 1 2020.

Rawshani Research AB (“RRAB“, “we“, “our“; Swedish company nr 559160-0530, Gothenburg, Sweden) owns www.ecgwaves.com.

In order to provide courses and services to corporate, non-profit organizations, academic institutions and governmental customers (“Customers”), RRAB will receive and have access to personal data of individual users (“Users“) to whom Customers grant access. For the purposes of this privacy statement, Customers are data controllers and RRAB is a data processor.

RRAB’s processing of User data and the security measures implemented to protect such data are detailed in this privacy statement.

In the event where RRAB makes any significant changes to the manner in which it processes User data to provide its services to Customers, it will notify Customers.

As the data processor, RRAB will access, store and use the personal data of individual Users solely for the purpose of providing the services to its Customers and will process the data as instructed by its Customers.

As data controllers, Customers decide which of their employees, students or other personnel are given access to the services. They do this by designating one or more administrators (“Administrator”) who can add and remove User accounts.

Information about Users collected and stored by RRAB

Accessing our services requires creating an individual User account. User accounts are created by providing the following data:
- first name, last name, and email address are required.
- password is required and stored encrypted.
- location and profession are optional (i.e not required).
Per default, User account information can only be seen by the Administrator and RRAB.
At the option of the Customer, RRAB may enable Administrators and Users to interact by sending messages to or chatting with each other. Such content is private, only seen by the Customer and designated Users. This feature is optional and may include additional fees.
RRAB stores information relating to the activities of Users as they use and interact with our services, such as courses enrolled in and viewed; progress within a course; answers, essays and other items submitted by Users to satisfy the course requirements.
ECGwaves.com (RRAB) enables Users to contact our Support Team for assistance or to report issues regarding our services. RRAB may collect and store the User’s name, email address, location, operating system, IP address as well as the User’s activity on ECGwaves.com, and communications with our support team. RRAB may request additional information from Users in order to resolve issues.
We collect and store certain information generated by Users by automated means; technical information about the User’s computer or device, IP address, operating system, unique device ID, browser, browser language, domain, and other operating systems or platform information. This information is collected through the use of server log files and tracking technologies, such as: (i) cookies, which are small files that websites send to a computer or wireless device to uniquely identify a browser or mobile device or to store information in a browser setting; and (ii) Google Analytics.
IP addresses received from browsers or devices of Users may be used to determine the approximate location of Users.
If a Customer makes purchases via credit card, RRAB collects certain data about the purchase (such as name and zip code) as necessary to process the order. Customers must provide certain payment and billing data directly to RRAB payment processing partners, including name, credit card information, billing address, and zip code. For security, RRAB does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.

Data transaction occurs over encrypted (SSL, TSH) protocols. Passwords are encrypted using industry standards. Sensitive personal data is never stored on our servers.

Purpose of User Data Processing and Retention Period

RRAB processes the information collected about Users and Administrators for the purpose of providing our services to Customers, specifically:

Providing and administering access to our services.
Fulfilling Customer’s instructions with respect to User data.
Performing email tasks, including:
- Responding to User questions or concerns.
- Making notifications to Users at the request of the Customer.
- Sending Users administrative messages and information, including confirmation of account creation, course enrolment, course progress and notifications of responses from instructions to User questions.
- Providing information to Users about courses available to Users, available and new service features; personalized course recommendations, which Users can opt out of at any time
- Sending push notifications to User wireless devices to provide updates and other relevant messages, which can be managed from the “options” or “settings” page for the mobile application.
Enabling communications among Users and instructors or teaching assistants.
Soliciting feedback to improve User experience.
Resolving User support requests.

Email Preferences

Users can individually opt out of receiving non-transactional emails by following the unsubscribe link provided in the email.

Retention of Personal Data

RRAB will retain the data of Users for as long as instructed by the Customer. RRAB will delete certain or all personal data relating to Users upon request of the Customer. RRAB may retain aggregated or anonymized data.

Cookies and Tracking Technologies

RRAB (ECGwaves.com) and its analytics vendors use server log files and automated data collection tools, such as browser cookies and scripts. These tools are used for analytics purposes to enable RRAB to understand how Users interact with our services. RRAB and its analytics vendors may tie the information gathered by these means to the unique account ID of Users.

Cookies are small text files placed onto a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about User activities. ECGwaves.com uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to ECGwaves.com and collect information about interaction with the service. These cookies expire after a short time, or when the User closes the web browser.
A persistent cookie will remain on a User’s device for a set period of time specified in the cookie. ECGWaves.com uses these cookies to identify and recognize a specific User over a longer period of time. Such cookies allow us to analyze the usage of our services, improve website performance, provide a personalized experience to Users, and allow Users to log in more easily.

A User can set his or her web browser to notify about the placement of new cookies, limit the type of cookies or reject cookies altogether.

In order to provide our services to Customers, RRAB (ECGwaves.com) shares data regarding Users with third party service providers. These companies are contractually required to use User data solely as directed by RRAB for the purpose of providing services to RRAB.

ECGwaves.com contracts with Kinsta LLC (www.kinsta.com) for hosting services.
ECGwaves.com uses Amazon Web Services (AWS) to perform email services.
RRAB shares User information with Google Analytics to better understand how Users use our service.

Any other sharing of User data is subject to the consent and instructions of Customer.